Diaz Hotel & Resort

Privacy Policy


Your privacy is critically important to Diaz Hotel & Resort.

It is Diaz Hotel & Resort's policy to respect its users' privacy regarding any information that may be collected while operating its website and are committed to protecting personally identifiable information you may provide Diaz Hotel & Resort through its website. This privacy policy ("Privacy Policy") explains what information may be collected on Diaz Hotel & Resort's website, how Diaz Hotel & Resort use this information, and under what circumstances Diaz Hotel & Resort may disclose the information to third parties. This Privacy Policy applies only to information collected through the website and does not apply to collection of information from other sources.

This Privacy Policy, together with the Website Terms and Conditions posted on Diaz Hotel & Resort's website, set forth the general rules and policies governing your use of Diaz Hotel & Resort's website. Depending on your activities when visiting Diaz Hotel & Resort's website, you may be required to agree to additional terms and conditions.

Gathering of Personally-Identifying Information

Diaz Hotel & Resort offers services through its website that may require certain visitors to interact with Diaz Hotel & Resort in ways that require the gathering of personally-identifying information. The amount and type of information that Diaz Hotel & Resort gathers depends on the nature of the interaction. For example, Diaz Hotel & Resort ask visitors who submit the contact form on its website to provide a name, contact number and email address.

Diaz Hotel & Resort will never sell, rent, transfer to a third party, make available to third party or in any way misuse any and all personally identifiable data / information collected. Any such information collected is used mainly (but not limited to) for the operation of Diaz Hotel & Resort's services, facilitating bookings and account management.

Information collected may include your personal details such as your name, surname, email address and contact number; geographical location; IP address assigned by your ISP, billing address, hardware and software details. Diaz Hotel & Resort does not collect credit card details via its website and credit card details are never stored on its servers.

Website Visitors

Diaz Hotel & Resort collects non-personally-identifying information that web browsers and servers typically make available for statistical purposes, such as the browser type, language preference, referring site, and the date and time of each visitor request. Such information is collected and processed by software such as server software, locally hosted statistical software, Google Analytics and other such services.  Diaz Hotel & Resort collects such non-personally identifying information to better understand how visitors use its website. From time to time, Diaz Hotel & Resort may release aggregated statistics about the behavior of visitors to its website. Diaz Hotel & Resort may display this information publicly or provide it to others. However, Diaz Hotel & Resort does not disclose your personally-identifying information.

Diaz Hotel & Resort also collects potentially personally-identifying information like Internet Protocol (IP) addresses for users. We only disclose IP addresses under the same circumstances that it uses and discloses personally-identifying information as described in this policy.

External Links & Third Party Services

Diaz Hotel & Resort's website may contain links to external sites that are not operated by us. By clicking on any third party links, you will be directed to that third party's website. Diaz Hotel & Resort's strongly advise you to review the Privacy Statements, Disclaimers and Terms & Conditions of every site you visit. Diaz Hotel & Resort has no control over and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Diaz Hotel & Resort reserves the right to import and manage its e-mail into/through international mail servers such as Gmail.  Such service providers' servers are usually located outside of South Africa.

Storage & Data Retention

Diaz Hotel & Resort's website service providers host its website on local web servers.  However, any or all information may be stored in encrypted format on S3-compatible backup servers outside of South Africa. By using this website you acknowledge and consent.

Diaz Hotel & Resort retains and archives data collected through its website and connected sources for the maximum allowable period to satisfy its legal obligations and for statistical purposes.


The security of your Personal Information is important to Diaz Hotel & Resort, however, no method of transmission over the Internet, or method of electronic storage is 100% secure. While Diaz Hotel & Resort strives to use commercially acceptable means to protect your Personal Information, Diaz Hotel & Resort cannot guarantee its absolute security.

Diaz Hotel & Resort's e-mail and the contents therein is confidential and privileged information intended for the sole use of the addressee(s). Diaz Hotel & Resort does not guarantee e-mail to be secure, error-free, untampered, uncorrupted, created or originated from unauthorized persons / sources or virus-free. It is important to remember that no system is 100% secure and that information could be intercepted, amended, corrupted, destroyed, lost, incomplete or arrive late.

Please note due to internet fraud and hacking:

Diaz Hotel & Resort will never change its banking details via e-mail without providing a bank-issued and verifiable Confirmation of Banking letter. Should you have any queries, please contact Diaz Hotel & Resort before making any payments. Should you make payment based on a fraudulent e-mail, Diaz Hotel & Resort cannot be held responsible for any losses incurred and will you still remain liable to pay amount due to Diaz Hotel & Resort.


Diaz Hotel & Resort maintain a strict anti-spam policy. If e-mail was received as result of spamming or phishing, please direct complaints to abuse@yourdomain.

Diaz Hotel & Resort may use your e-mail address to send you updates and information from time to time as required to fulfil its service obligations to you. Diaz Hotel & Resort offers an opt-in mailing list from which users can unsubscribe at any time.


To provide its users with the best online experience, Diaz Hotel & Resort's website uses "Cookies" and/or similar technologies and/or services provided by third parties to display personalized content and store your preferences on your computer as a text string of information.  This information is retrieved and provided by your browser each time you return.

These "cookies" are used by Diaz Hotel & Resort's website to help it identify and track visitors and their usage of the website. If you do not wish to have cookies placed on your computer, please set your browser to refuse cookies before using Diaz Hotel & Resort's website.  However, in doing so please note that certain features of the website may not function properly without the aid of "cookies".

By continuing to use Diaz Hotel & Resort's website without changing your browser's "cookie" settings, you hereby acknowledge and consent to the use of "cookies".

Children Online Privacy Protection

Diaz Hotel & Resort does not specifically market to children under the age of 18 years old.